Refund Policy & Warranty

Return Policy

You have 30 days after receiving your item to request a return. To qualify, items must be in the same condition you received them—unworn or unused, with tags, in the original packaging—and include proof of purchase.

How to Start a Return

Contact us at support@festapizzaco.com before sending any items back. If approved, we'll provide instructions (and a prepaid label if you choose that option). Items sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or was sent in error. You may use your own carrier or request a prepaid label, in which case the label cost will be deducted from your refund. Original shipping charges are non-refundable.

Damages and Issues

Inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. In these cases, we will cover return shipping.

Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If unsure about your item, contact us before starting a return.

Exchanges

The fastest way to get a replacement is to return your item and place a new order once your return is accepted.

Refunds

We'll notify you once your return is received and inspected. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary by bank or card issuer. If more than 15 business days have passed since your refund was approved, contact us at support@festapizzaco.com.

Warranty Coverage

The Festa Oven is warranted to be free from defects in materials and workmanship for three (3) years from the date of original purchase. During this period, Festa may repair or replace, at its discretion, any defective part or product used under normal residential conditions.

This warranty applies only to ovens purchased and used within regions where Festa Pizza Co. provides authorized service and support. Coverage may vary by country or region based on local laws and service availability.

Warranty Registration

If purchased directly from Festa Pizza Co., your oven is automatically registered. If purchased from a retailer, please register your product online with proof of purchase at www.festapizzaco.com/apps/product-registration.

Please Note: If the oven is purchased from an authorized retailer and is not registered within 60 days of purchase, warranty coverage is limited to one (1) year from the date of purchase instead of the standard three (3) years.

What's Covered

This warranty covers defects arising from normal residential use, including:

• Oven body and housing
• Burners and burner assembly
• Rotating stone mechanism
• Temperature gauge
• Ignition system and gas control valves
• Double-wall construction and insulation materials

Some parts may have different expected lifespans under normal use. Festa may choose to repair, replace, or offer partial credit depending on the specific component and condition at the time the claim is filed.

What's Not Covered

This warranty does not cover:

• Misuse, abuse, negligence, or improper maintenance
• Commercial or non-residential use
• Unauthorized repairs or modifications
• Improper installation or non-approved gas conversions
• Normal wear and tear or cosmetic changes (discoloration, minor scratches, etc.)
• Damage from weather exposure without a protective cover
• Use of non-approved fuels or accessories
• Consumable parts such as pizza stones and gaskets (except for defects at the time of purchase)

How to Make a Warranty Claim

To file a claim, contact Festa Support at support@festapizzaco.com or visit the support page at www.festapizzaco.com. Please include:

• Your contact information
• Product model and serial number
• Proof of purchase
• A description of the issue and photos or video, if requested

Limitations

This warranty applies only to the original purchaser and is non-transferable. Festa Pizza Co. is not liable for incidental or consequential damages where not prohibited by law. Any implied warranties are limited to the duration of the applicable coverage period, unless otherwise required by local law.